Frequently Asked Questions

You must be at least 21 years old to register and play at 3djilli. This is in line with Philippine law and PAGCOR regulations governing online gaming. We conduct strict age verification during the KYC process, and any account found to belong to a player under 21 will be immediately suspended. We take this seriously — no exceptions.

No. Each player is permitted to hold only one active 3djilli account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the login page rather than creating a new account.

You can update most account details — such as your contact number, address, and communication preferences — directly from your 3djilli account settings page after logging in. Changes to your registered name or date of birth require identity verification and must be requested through our support team at [email protected].

On the 3djilli Login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes. If you do not see the email, check your spam or junk folder. The reset link is valid for 30 minutes. If you continue to have trouble accessing your account, contact our support team for assistance.

3djilli supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

All transactions are processed in Philippine Peso (₱), so there are no currency conversion fees for Filipino players.

The minimum deposit at 3djilli is ₱100 for most payment methods, including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit set by 3djilli, though your bank or e-wallet provider may impose their own daily limits.

Deposits via GCash and PayMaya are typically instant — your 3djilli balance is updated in real time. Bank transfers may take between 15 minutes and a few hours depending on the bank and time of day. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

3djilli does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. We recommend checking with your provider before making a transfer. Any fees charged by third-party payment processors are outside of 3djilli's control.

Log in to your 3djilli account and navigate to the Cashier > Withdraw section. Select your preferred withdrawal method, enter the amount, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit where possible. Make sure your account has completed KYC verification before requesting a withdrawal.

Withdrawal processing times at 3djilli are as follows:

• GCash / PayMaya: Within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Visa / Mastercard: 3–5 business days

All withdrawal requests are reviewed by our finance team before processing. Requests submitted on weekends or Philippine public holidays may take slightly longer.

The minimum withdrawal amount at 3djilli is ₱500. This applies across all supported withdrawal methods. There is no maximum withdrawal limit per transaction, though very large withdrawals may be subject to additional verification steps as part of our standard compliance procedures.

3djilli offers a generous welcome package for new Filipino players. The exact bonus details — including match percentage, maximum bonus amount in ₱, and eligible games — are displayed on the promotions section of the platform after you log in. Bonuses are subject to wagering requirements and terms, so please read the full promotion details before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable funds. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Most 3djilli promotions are automatically credited to your account when the qualifying conditions are met (e.g., making a qualifying deposit). Some promotions require you to opt in via the Promotions page in your account before making the qualifying deposit. Always check the specific promotion terms to confirm whether opt-in is required. If a bonus has not been credited after meeting the conditions, contact our support team.

3djilli offers a diverse library of games for every type of player:

• Slots: Hundreds of online slot titles with various themes and jackpot sizes
• Live Casino: Real-time baccarat, roulette, blackjack, and more with live dealers
• Bingo: Online bingo rooms with multiple game variants
• Blocky Block: Our exclusive crash-style game with unique mechanics
• Legend of Perseus: An immersive mythology-themed game experience

New games are added regularly, so check the platform often for the latest additions.

Yes. 3djilli is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Whether you are in Manila, Cebu, or Davao, you can enjoy the full 3djilli experience on your smartphone or tablet. Simply visit the site on your mobile browser and log in to your account as normal.

Absolutely. All games on 3djilli use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Our platform operates under PAGCOR's regulatory framework, which requires regular audits and compliance checks to maintain fair play standards. Live casino games are streamed in real time with professional dealers, adding an additional layer of transparency.

KYC (Know Your Customer) verification is a legal requirement under PAGCOR regulations and anti-money laundering laws in the Philippines. It protects both you and 3djilli by confirming that your account belongs to a real, eligible person. Verification also ensures that withdrawals are sent to the correct account holder. You will need to submit a valid government-issued ID such as a PhilSys National ID, passport, or driver's license.

Most KYC verifications at 3djilli are completed within 24 to 48 hours of document submission. During peak periods it may take slightly longer. You will receive an email notification once your verification is approved. If additional documents are required, our team will contact you directly. We recommend completing KYC as soon as you register so there are no delays when you request your first withdrawal.

Yes. 3djilli uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your financial information is handled by PCI-DSS compliant payment processors and is never stored directly on 3djilli's servers. We also employ two-factor authentication (2FA) options and regular security audits to keep your account safe. For full details, refer to our Privacy Policy.

3djilli provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits — daily, weekly, or monthly caps on how much you can deposit
• Loss limits — maximum loss thresholds per time period
• Session time limits — automatic alerts when you reach your chosen play duration
• Reality checks — periodic pop-up reminders of your session activity
• Cooling-off periods — temporary account suspension from 24 hours up to 30 days
• Self-exclusion — longer-term or permanent account closure

For full details, visit our Responsible Gaming page.

You can request self-exclusion directly from your account under Settings > Responsible Gaming > Self-Exclusion. Choose a period of 6 months, 1 year, or permanent exclusion. The exclusion takes effect immediately and cannot be reversed during the chosen period. Alternatively, email our support team at [email protected] to request self-exclusion and we will action it right away.

If you or someone you know is struggling with problem gambling, help is available. In the Philippines, you can reach out to:

• PAGCOR Responsible Gaming Program — the official government body overseeing player protection
• Gamblers Anonymous Philippines — peer support for compulsive gamblers
• DOH Mental Health Hotline — for mental health support and referrals

You can also contact 3djilli's responsible gaming support team at [email protected] at any time. Remember: gambling should always be fun, and it is okay to ask for help.

3djilli's customer support team is available 24 hours a day, 7 days a week. You can reach us through:

• Live Chat: Available inside your account after logging in — the fastest way to get help
• Email: [email protected] — for non-urgent queries or document submissions

Our support agents are fluent in English and Filipino, so feel free to reach out in whichever language you are most comfortable with.

If you suspect unauthorized access to your 3djilli account, act immediately:

• Change your password right away via the account settings page.
• Contact our support team via Live Chat or email at [email protected] to report the issue.
• Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized activity.

We recommend enabling two-factor authentication (2FA) on your account to add an extra layer of protection against unauthorized access.

To close your 3djilli account, please contact our support team at [email protected] with your account details and a request for closure. Before closing, ensure that you have withdrawn any remaining balance. Note that if you are closing your account due to gambling concerns, we strongly recommend using our self-exclusion option instead, as it provides additional safeguards. Visit our Responsible Gaming page for more information.