Responsible Gaming at 3djilli

Our Commitment to Responsible Gaming

At 3djilli, we believe that responsible gaming is not just a regulatory checkbox — it is a core part of who we are as a platform. We are proud to serve Filipino players from Manila to Cebu, Davao to Quezon City, and everywhere in between, and we take seriously our responsibility to ensure that gaming on 3djilli remains a safe, enjoyable, and controlled activity for every player.

3djilli operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), which sets strict standards for player protection, fair play, and responsible gaming practices. We are committed to meeting and exceeding these standards at every level of our platform.

Our responsible gaming program is built on four pillars: prevention (stopping problem gambling before it starts), protection (giving players the tools to stay in control), intervention (identifying and supporting at-risk players), and education (helping players understand the risks of gambling and how to manage them).

21+ Age Policy — Strictly Enforced

Under Philippine law and PAGCOR regulations, real-money online gaming is strictly restricted to individuals who are 21 years of age or older. This is not a guideline — it is a legal requirement, and 3djilli enforces it without exception.

Every player who registers on 3djilli must complete our Know Your Customer (KYC) verification process, which includes submission of a valid government-issued ID (such as a PhilSys National ID, passport, or driver's license) and confirmation of date of birth. Accounts where the player is found to be under 21 years of age will be immediately suspended and any funds returned.

Protecting Minors

If you share a device or household with individuals under 21, we strongly recommend:

• Logging out of your 3djilli account after every session.
• Never saving your login credentials on shared devices.
• Using device-level parental controls to restrict access to gambling websites.
• Keeping your account password confidential and not sharing it with anyone.

If you suspect that a minor has accessed a 3djilli account, please contact our support team immediately at [email protected].

Player Protection Tools

3djilli provides a comprehensive suite of responsible gaming tools that you can activate directly from your account settings. These tools are designed to help you stay in control of your gaming activity at all times.

Deposit Limits

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, 3djilli will prevent any further deposits until the limit period resets. Reducing a deposit limit takes effect immediately; increasing a limit is subject to a 24-hour cooling-off period to prevent impulsive decisions.

Loss Limits

A loss limit caps the total amount you can lose within a set time period. This is one of the most effective tools for preventing chasing losses — a common pattern in problem gambling. Like deposit limits, reductions take effect immediately while increases require a cooling-off period.

Session Time Limits

Set a maximum session duration so that 3djilli automatically alerts you when you have been playing for your chosen length of time. You can set session limits of 30 minutes, 1 hour, 2 hours, or a custom duration. When the timer expires, you will receive a notification and the option to end your session.

Reality Checks

Enable periodic reality check notifications that remind you how long you have been playing and how much you have wagered during the current session. These pop-up reminders help you stay aware of your gaming activity in real time.

Cooling-Off Period

If you feel you need a short break from gaming, you can activate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period, you will not be able to log in to your 3djilli account or place any wagers.

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many people do not realize they have a problem until it has already caused significant harm. Being aware of the warning signs is the first step toward getting help.

You may be developing a gambling problem if you notice any of the following:

• Spending more money on gambling than you originally planned or can afford.
• Chasing losses — continuing to gamble in an attempt to win back money you have lost.
• Gambling to escape stress, anxiety, depression, or other emotional difficulties.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Neglecting work, school, family responsibilities, or personal health because of gambling.
• Borrowing money, selling possessions, or taking out loans to fund gambling.
• Feeling restless, irritable, or anxious when you try to cut back or stop gambling.
• Repeatedly trying to stop or reduce gambling but being unable to do so.
• Gambling with money set aside for essential expenses like rent, food, or utilities.

If any of these signs resonate with you, please do not hesitate to use 3djilli's self-exclusion tools or reach out to our support team. There is no shame in asking for help — it is the responsible thing to do.

Quick Self-Assessment

Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to consider using our responsible gaming tools or seeking professional support.

Self-Exclusion at 3djilli

Self-exclusion is one of the most powerful tools available to players who feel they need to take a break from gambling. When you self-exclude from 3djilli, your account is immediately suspended and you will be unable to log in, deposit, or place wagers for the duration of the exclusion period.

How to Self-Exclude

• Log in to your 3djilli account and navigate to Account Settings > Responsible Gaming.
• Select Self-Exclusion and choose your preferred exclusion period: 6 months, 1 year, or permanent.
• Confirm your request. The exclusion takes effect immediately and cannot be reversed during the chosen period.
• Alternatively, contact our support team at [email protected] to request self-exclusion directly.

During a self-exclusion period, 3djilli will also suppress all marketing communications to your registered email and mobile number. If you attempt to create a new account during an active self-exclusion, it will be identified and closed.

Permanent self-exclusion is irreversible. Once activated, your 3djilli account will be permanently closed and you will not be permitted to register a new account on the platform.

PAGCOR Regulation & External Resources

3djilli operates under the regulatory oversight of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating online gaming in the Philippines. PAGCOR's responsible gaming framework sets the standards that all licensed operators, including 3djilli, must follow to protect Filipino players.

PAGCOR maintains its own responsible gaming program and player protection resources. Filipino players who need additional support beyond what 3djilli provides are encouraged to contact PAGCOR directly or access their responsible gaming resources through the official PAGCOR website.

In addition to PAGCOR, the following organizations provide support for individuals and families affected by problem gambling in the Philippines:

• National Council on Problem Gambling Philippines — provides counseling and support services for problem gamblers and their families.
• Department of Health (DOH) Mental Health Hotline — offers mental health support and referrals for gambling-related issues.
• Gamblers Anonymous Philippines — a peer support group for individuals recovering from compulsive gambling.

3djilli encourages all players to be aware of these resources. Seeking help is a sign of strength, not weakness — and recovery is absolutely possible.

Get Support from 3djilli

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to activate a limit, request self-exclusion, or simply talk to someone about your gaming habits, we are here to help — no judgment, no pressure.

Contact us at: [email protected]

Live Chat is available directly within the 3djilli platform after logging in to your account. Our support agents are trained in responsible gaming and can assist you with any of the tools described on this page.

Remember: gambling should always be entertainment. Set your limits, play within your means, and enjoy the 3djilli experience responsibly.